REGINALD OKINE

As a Senior Technical Support Engineer, Reginald leads the implementation, support, and optimization of Thomson Reuters solutions for over 30 clients across Ghana, ensuring high system availability and seamless integration.

• Led end-to-end implementation of Thomson Reuters solutions across client networks, ensuring seamless integration and optimal performance for over 30 enterprise clients in Ghana.
• Provided expert technical training to clients and internal stakeholders, enhancing user proficiency and facilitating efficient adoption of complex financial software.
• Engineered and deployed Checkpoint VPN-1 UTM Edge X Series Firewalls for Dealing Over Internet (DOI) implementations, fortifying network security and ensuring secure data transmission.
• Resolved critical WAN/LAN issues on client sites, collaborating with vendors to achieve timely resolution and minimize operational downtime.
• Managed product installations, upgrades, and migrations using globally consistent methodologies, resulting in successful project execution and high customer satisfaction.
• Supported pre-sales teams by providing architectural design advice and conducting product demonstrations, contributing to successful client acquisitions and solution integration.

As Supervisor of the Data Center Monitoring Team at Vodafone Ghana, Reginald oversaw comprehensive network and systems administration, ensuring peak performance and security for critical infrastructure supporting Mobile Money and other services.

• Supervised a Data Center Monitoring Team, providing full network (Routing and Switching) support and daily administration of Checkpoint Firewalls to maintain high security and operational uptime.
• Managed the installation, configuration, and maintenance of servers, network hardware, and software, ensuring adherence to Data Center networking and connectivity standards.
• Monitored and reported on the performance of Operating Systems (UNIX, Windows), servers, applications, and Oracle/MySQL databases, optimizing system health and proactively addressing issues.
• Oversaw User Acceptance Testing (UAT) for new software deliveries and managed resolution of trouble tickets, significantly improving system stability and user satisfaction.
• Led the administration and maintenance of Oracle and MySQL databases and managed Mobile Money 3rd party integrations, ensuring seamless service delivery and data integrity.
• Administered various Linux distributions including RedHat, Debian, Ubuntu, Fedora, and CentOS, enhancing system reliability and security for critical data center operations.

As a Network & Systems Administrator at Swift Solutions Ltd, Reginald managed network performance, security, and hardware/software configurations, providing essential support to end-users.

• Monitored network performance and proactively troubleshot issues, maintaining system stability and minimizing disruptions for all users.
• Implemented and managed comprehensive system backup procedures, ensuring data integrity and rapid recovery capabilities.
• Enhanced network security measures, protecting critical data and infrastructure from unauthorized access and threats.
• Performed installations and configurations of hardware and software, optimizing system functionality and user productivity.
• Coordinated with PC users to efficiently resolve network and system incidents, improving overall user satisfaction and operational efficiency.